Cookie Policy

Last Updated: June 7, 2026

1. Introduction

Welcome to the Cookie Policy of Guzman y Gomez ("we," "us," or "our"). This policy applies to our website located at gyg-au.com and explains what cookies are, how we use them, the types of cookies we deploy, and how you can control or disable them.

Guzman y Gomez is a food service business operating in Australia. We are committed to being transparent about how we collect and use data from visitors to our website. This Cookie Policy should be read alongside our Privacy Policy, which provides further detail about how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this Cookie Policy, please contact us using the details provided at the end of this document.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used to make websites work more efficiently, to improve user experience, and to provide information to website owners and operators.

Cookies are created by the web server that hosts a website and are sent to your browser. Your browser stores these files on your device. Each time you return to the same website, your browser sends the cookie back to the server, allowing the website to recognise your device and remember certain information about your preferences or past interactions.

Cookies do not typically contain personally identifiable information on their own, but they can be linked to personal information that you voluntarily provide. Not all cookies behave in the same way — some are deleted when you close your browser (known as "session cookies"), while others remain on your device for a set period of time (known as "persistent cookies").

2.1 First-Party vs Third-Party Cookies

There are two main categories of cookies based on who sets them:

• First-party cookies are set directly by Guzman y Gomez (gyg-au.com) when you visit our website. These are used to provide core functionality and improve your browsing experience on our site.
• Third-party cookies are set by external services and partners — such as Google, Facebook, or other advertising networks — whose content or functionality appears on our website. These third parties may use cookies to track your browsing behaviour across multiple websites.

2.2 Session vs Persistent Cookies

• Session cookies are temporary and are deleted from your device as soon as you close your web browser. They are used to maintain your session while you navigate our website.
• Persistent cookies remain on your device for a predetermined period, even after you close your browser. They are activated each time you visit the website that created them.

3. Similar Tracking Technologies

In addition to cookies, we may also use other similar technologies to collect information from your device and browser, including:

• Web Beacons (Pixel Tags): Small transparent image files embedded in web pages or emails that allow us to record when a page has been viewed or an email has been opened.
• Local Storage: A web storage technology that allows websites to store data locally within your browser, similar to cookies but with a larger storage capacity.
• JavaScript Tags: Small pieces of code embedded in our website that help us collect data about how visitors interact with the site.
• Device Fingerprinting: A method of identifying a device based on its unique configuration, including hardware, software, and browser settings.

For the purposes of this Cookie Policy, references to "cookies" include all of these similar tracking technologies unless otherwise specified.

4. Types of Cookies We Use

We use the following categories of cookies on gyg-au.com:

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the website to function properly. They enable core features such as page navigation, access to secure areas, and form submissions. Without these cookies, certain services on our website cannot be provided. Because these cookies are strictly necessary, they cannot be disabled through our cookie management tools; however, you may block them through your browser settings (which may affect website functionality).

4.2 Analytics and Performance Cookies

These cookies collect information about how visitors use our website — for example, which pages are visited most often, how long visitors spend on each page, and whether they encounter error messages. The data collected by these cookies is aggregated and anonymised, meaning it does not identify individual users. We use this information to improve the performance and usability of gyg-au.com.

4.3 Functional Cookies

Functional cookies enable our website to remember choices you make (such as your language preference, location, or login details) and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have integrated into our website. If you do not allow these cookies, some or all of these features may not function correctly.

4.4 Advertising and Targeting Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. They are typically placed by advertising networks with our permission. These cookies track your browsing activity across different websites to build a profile of your interests.

5. Specific Cookies We Use

The table below provides details about specific cookies used on gyg-au.com, including their name, purpose, type, and duration:

6. Legal Basis for Using Cookies in Australia

Our use of cookies is governed by Australian law, primarily the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The APPs regulate how organisations collect, use, disclose, and store personal information. Where cookies collect or are linked to personal information, we comply with the APPs.

For cookies that are not strictly necessary, we rely on your consent, which we obtain through our cookie consent banner when you first visit gyg-au.com. You have the right to withdraw your consent at any time by adjusting your cookie preferences or browser settings as described in Section 7 below.

The Spam Act 2003 (Cth) and guidelines issued by the Office of the Australian Information Commissioner (OAIC) also inform our data collection practices. We do not use cookies in a manner that would constitute an interference with your privacy under Australian law.

7. How to Manage and Control Cookies

You have several options for managing and controlling the cookies placed on your device. Please note that restricting or disabling certain cookies may affect the functionality of our website and limit the services available to you.

7.1 Cookie Consent Tool

When you first visit gyg-au.com, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link located in the footer of our website.

7.2 Browser Settings

Most web browsers allow you to manage cookies through their settings menus. You can typically:

• View the cookies stored on your device
• Delete individual cookies or all cookies
• Block cookies from specific websites
• Block all third-party cookies
• Block all cookies (note: this will significantly affect website functionality)
• Set your browser to notify you when a website tries to set a cookie

Instructions for managing cookies in popular browsers are available at the following links:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies
• Apple Safari: https://support.apple.com/en-au/guide/safari
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
• Opera: https://help.opera.com/en/latest/web-preferences

7.3 Opt-Out Tools Provided by Third Parties

Several third-party providers offer opt-out mechanisms that allow you to prevent their cookies from tracking your online activity. You can use the following tools:

Google Analytics Opt-Out

You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on, available at:

https://tools.google.com/dlpage/gaoptout

Google Ads and DoubleClick Opt-Out

To opt out of personalised advertising from Google, visit Google's Ad Settings page:

https://www.google.com/settings/ads

Facebook (Meta) Opt-Out

To manage your ad preferences on Facebook, visit your Facebook Ad Preferences page (requires a Facebook account):

https://www.facebook.com/ads/preferences

Network Advertising Initiative (NAI) Opt-Out

You can opt out of interest-based advertising from NAI member companies by visiting:

https://optout.networkadvertising.org/

Your Online Choices (Australia)

You can also manage your online advertising preferences through:

https://www.youronlinechoices.com/au/

7.4 Mobile Device Settings

If you access our website through a mobile device, you can limit interest-based advertising through your device settings:

• iOS (Apple): Go to Settings > Privacy > Tracking, and disable "Allow Apps to Request to Track"
• Android (Google): Go to Settings > Google > Ads, and enable "Opt out of Ads Personalisation"

8. Impact of Disabling Cookies

If you choose to disable or block cookies, please be aware of the following potential impacts on your experience with gyg-au.com:

9. Cookies and Children

Our website is not directed at children under the age of 13, and we do not knowingly use cookies to collect personal information from children. If you believe that we have inadvertently collected personal information from a child through the use of cookies, please contact us immediately using the details below so that we can take appropriate action.

10. Cross-Border Data Transfers

Some of the third-party service providers we use — such as Google and Facebook (Meta) — may transfer and store data collected through cookies in countries outside of Australia, including the United States and countries in the European Union. These organisations are required to handle your data in accordance with applicable privacy laws and, where applicable, under binding corporate rules or standard contractual clauses.

By consenting to our use of cookies, you acknowledge that your data may be transferred overseas in connection with the services provided by these third parties. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, the cookies we use, or applicable laws and regulations. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a prominent notice on our website or by email.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. Your continued use of gyg-au.com after any changes are posted constitutes your acceptance of the updated Cookie Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Cookie Policy or our use of cookies, please do not hesitate to contact us:

You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached. The OAIC can be contacted at:

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992
• Address: GPO Box 5218, Sydney NSW 2001